Refund policy

Refund and Return Policy

All NSIOY products are made to order. Because each item is produced specifically after an order is placed, all sales are final except when an item arrives damaged, defective, misprinted, or materially different from the item ordered.

We do not accept returns, exchanges, refunds, or complimentary replacements for:

Incorrect size, color, style, or quantity selected by the customer
Fit or comfort preferences
Change of mind or buyer’s remorse
Minor color differences caused by screens, lighting, materials, or printing processes
Minor variations in print placement or appearance that are inherent to made-to-order production
Incorrect or incomplete shipping information supplied by the customer
Packages that are refused, unclaimed, or returned because of customer error

Customers are responsible for reviewing all product descriptions, sizing information, colors, quantities, and shipping details before placing an order.

Damaged, defective, or incorrect products

A claim must be submitted to support@nsioy.com within 14 calendar days of confirmed delivery.

The claim must include:

The order number
A description of the problem
Clear photographs showing the entire item and the reported issue
Photographs of the size label, shipping label, and packaging when requested

Claims submitted without adequate documentation may be denied.

After reviewing an eligible claim, NSIOY will determine the appropriate resolution, which may include a replacement, refund, or other remedy. A refund is not guaranteed solely because a claim has been submitted.

Customers should not return any product unless NSIOY provides written return authorization and instructions. Unauthorized returns will not be accepted or refunded.

Size and fit

We do not offer returns, exchanges, refunds, or replacements when the ordered item was produced correctly but does not fit as expected.

Customers are responsible for consulting the product-specific size chart before ordering. Measurements and fit can vary between products and manufacturers.

Cancellations and order changes

Orders may enter production shortly after purchase. Cancellation requests, address changes, or product changes are not guaranteed.

Once an order has entered production, it cannot be cancelled, edited, or refunded.

Shipping addresses

Customers are solely responsible for submitting a complete and accurate shipping address.

NSIOY is not responsible for orders delayed, lost, returned, or delivered incorrectly because of an address supplied by the customer. Any reproduction or reshipment approved by NSIOY may require the customer to pay all additional production and shipping costs.

Shipping delays and delivery estimates

Production and delivery dates are estimates and are not guaranteed.

Delays caused by carriers, weather, holidays, customs, labor disruptions, incorrect addresses, or circumstances outside NSIOY’s reasonable control do not automatically qualify for a refund.

If tracking indicates that an order was delivered, the customer must first check with household members, neighbors, the property manager, and the carrier. Claims involving delivered packages will be reviewed individually and are not guaranteed to result in replacement or refund.

Lost shipments

If tracking does not show successful delivery and the shipment appears lost, contact support@nsioy.com. NSIOY will review the order and carrier information before determining whether a replacement or refund is appropriate.

Refunds

Any approved refund will be issued to the original payment method. Original shipping charges are nonrefundable except where required by law or where the entire order was not properly fulfilled.

Processing times after approval are controlled by the customer’s financial institution.